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Why Small Businesses Should Prioritise Investing in IT Support

07th November 2020

When it comes to IT support, do you consider it a ‘nice to have’, or a crucial part of your business infrastructure? Read on to learn why the former approach is the one that’s going to put your business in the most beneficial and risk-reduced position.


Why invest in an IT support plan?


Investing in an IT support plan, or even forming a partnership with an IT support company that can provide you with ad-hoc problem-solving as and when you need it, is something that will make a considerable difference to your business in many ways. Looking at it from the perspective of what would happen if you DON’T have an IT support plan in place may prove a more effective way of demonstrating the benefits. So here goes.


If you DON’T invest in IT support…


1.     Your reputation could suffer


Most businesses these days rely on technology to power their company-wide communications. From cloud telephone systems to hosted exchange email, without smooth-running technology and reliable internet connectivity, communications would literally come to a standstill.


Imagine how your business would look to the outside world if your phone lines were down, your incoming emails weren’t getting through or your online chat was unavailable. Not only would it lead to disgruntled loyal customers where the support they were seeking just wasn’t available, it could lead to lost sales where people go elsewhere for what they need.


Reputation counts for everything in the business world. With help from a reliable IT support company, you can rest assured that yours has the best chance of staying intact thanks to swift response times on all IT issues, getting you back on track and in touch with your customers without delay.


2.     You could lose sales


We’ve already mentioned how failed communications could lead to reputation damage and lost sales should telephone and email lines fail, but what about online sales?


If you rely on e-commerce to fuel your business, then it’s even more vital that you have the right IT support on hand to ensure your systems are up and running 24/7 so that your online sales can continue round the clock.


3.     You won’t stand up against the competition


It takes a great deal to compete in today’s challenging economy. If you want to stand out in the crowd, you need to come across as reliable to your customers. Always there. Ready to help, on hand to field enquiries, prepared to take and process orders and geared up to deal with service related enquiries.


If your IT systems aren’t performing at their optimum levels, you could fail in one or more of these respects. And when that happens, your competitors could step in and relieve you of your regular business.


To stand up against the competition therefore, you need a skilled, experienced IT support company, dedicated to ensuring your business is fully operational at all times.


4.     Productivity will drop


If you haven’t prioritised IT support as part of your key business services, and an IT issue arises, you could find your productivity levels seriously taking a hit. How long, in all seriousness, do you think you could function without functioning telephone services, email and access to your order processing and despatch and customer relationship management systems?


With access to professional IT support, staff will be able to direct their issues to people in the know, rather than waste time trying to rectify problems themselves, in the process frittering away valuable working hours.


5.     Staff engagement will deteriorate


When employees are constantly hit with technical glitches, and find themselves having to try to problem-solve off their own backs, it can lead to a decline in morale, which could spell higher staff turnover.


If on the other hand staff know that there is professional, qualified help on hand in the form of an IT support company, then they will be more likely to remain engaged and feel supported and valued.


Professional IT support Hertfordshire businesses know they can rely on


Here at PC Docs, we are proud to serve a host of Hertfordshire and North London based businesses with a range of IT support services designed to keep systems up and running round the clock.


With 99 per cent of all IT support help desk tickets responded to within just 10 minutes, and with Microsoft Certified technicians ready and waiting to deal with any issues as they crop up, we are experts in ensuring local businesses are able to maintain their reputations, and keep those sales rolling in.


For an IT support company you can rely on without compromise, speak to PC Docs.

How Your Business Can Benefit from an IT Help Desk

07th September 2020

If you’ve been considering signing up to an IT help desk as part of your IT support contract, it’s going to be useful for you to discover just what advantages you can draw from your investment. Read on then to learn how your business could benefit from an IT support desk, in more ways than one.


What is an IT help desk?


First things first, what exactly is an IT help desk?


IT help desk services provide a single point of contact for assistance with technical issues. Anything from hardware and software use and installation, through to network troubleshooting, website functionality issues, remote working setup and password help – and plenty more besides – can be dealt with via an IT support desk.


Basically anything to do with the efficient running of your IT system can be dealt with simply by raising a help desk support ticket. The tickets are logged with your IT support company, which then responds within the agreed timeframe. An expert will then be in touch to either resolve the issue there and then, or, if it’s a little more complex, gather more information to help them investigate further.


What are the benefits of an IT support help desk?


There are numerous benefits to investing in an IT support help desk.


1.     Streamlined support requests with guaranteed response times


An IT help desk contract makes the entire process of obtaining assistance with day-to-day technical issues so much more straightforward.


Instead of having to make a call every time a problem arises or advice is needed, and then wait for an available technician to get back to you, all you have to do is either login to your help desk portal and raise a ticket, or send an email to the dedicated support address. Your ticket will then automatically log on your IT support company’s system. Then, because you have a support contract, you have total peace of mind that you’ll receive a response within an agreed timeframe.


2.     Enhanced staff satisfaction


When staff know that if a technical issue arises, it’s going to be dealt with quickly, expertly and efficiently so that their work isn’t disrupted for a prolonged period, they’ll enjoy fewer frustrations and greater reassurance, which is good for morale.


Providing employees with a simple way to resolve IT issues demonstrates that you value their time. It’s one of those things that helps retain good people too.


3.     Improved customer satisfaction


If an IT issue arises that affects your customers, your reputation could be on the line if it’s not resolved swiftly. If there’s a problem with your website for example that stops orders being placed or enquires being made, or your IT or communications systems go down leaving your customers unable to contact you, this is going to be bad news for your business.


However, with an IT help desk provided by a reputable IT support company, you’ll have a service level agreement in place so that you’ll know precisely when a technician will get onto rectifying the problem, getting you back up and running without delay so that your business reputation remains intact.


4.     Greater efficiency, increased revenue


When an IT issue hits, productivity can be seriously affected. An IT support desk, however, will ensure any dip in productivity will be kept to a minimum.


What’s more, instead of trying to resolve issues themselves, wasting valuable work time in the process, staff can simple summon help via the desk and then get on with the rest of their to-do list.


An IT support desk will also work out much more cost efficient than employing in-house IT technicians.


Expert IT support from PC Docs


At PC Docs we’re proud to report that 99 per cent of our help desk support tickets are responded to within just 10 minutes. Our Microsoft Certified technicians are on hand, ready to resolve issues as they arise, getting businesses back up and running without delay, or sharing valuable knowledge, minus the jargon.


For an IT support company you can trust to take care of every aspect of your organisation’s technology needs, talk to PC Docs.

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What Our Clients Say

John and his IT support team at PC Docs have been a real asset to us at Chiller Box... We can focus on our customers, leaving PC Docs to deal with any day to day IT issues arising.
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Chiller Box Marios Poumpouris
It was the best decision we could have made… No issue is too small and support response times are swift and carried out in a polite and caring manner.
Karidis Clinic Deborah Vine
Thanks to you and your team, everything went to plan and happened as it was supposed to! Our move went seamlessly and you guys went the extra mile!
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We have used PC Docs for 10 years now. As with most companies when our IT goes wrong we need it dealt with asap… PC Docs do this for us and they do it very well.
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Switching to PC Docs was the best decision we made for our growing practice...PC Docs has truly taken all the stress of IT from us.
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