We offer a guaranteed two-hour response time for all IT support issues. However, in 99% of cases, we’ll respond to support tickets in just 10 minutes. Our aim is to do whatever we can to resolve your issue in the shortest timeframe possible. We have the experience and expertise amongst our IT helpdesk support team to get to the bottom of problems swiftly, and the determination to ensure you are back up and running without unnecessary delay.

Our experts have wide-ranging experience in various aspects of IT, so there is little we can’t resolve or provide specialist guidance on, including issues with your bespoke applications.

Working remotely, we can install and upgrade software, configure changes to network settings, assist with password issues and offer user guidance for the likes of apps and updates. If an issue requires an onsite visit, perhaps to deal with a local hardware issue, then we’ll let you know straight away.

Your contract will outline what is and is not included in your personalised IT support help desk service, but rest assured we have the knowhow to deal with a wide scope of issues.

When we say ‘fully managed’, that means our expert team takes full ongoing responsibility for every aspect of your IT and telecoms systems. From cloud backups, to ensuring all the latest updates and software versions are installed, to system efficiency audits and troubleshooting, everything is focused on keeping your business up and running, and optimising efficiency.

With most businesses completely reliant on a smooth-running IT infrastructure nowadays, proactive network monitoring is vital to identify and stem issues that have the potential to slow productivity or bring workflow to a standstill. Fully managed IT support reduces business risk by ensuring continuity, and is a crucial part of our fully managed IT support services for London, Hertfordshire and Essex businesses.

Costs vary depending on various factors such as location, precise requirements and the level of technical experience required. We tailor our IT support helpdesk packages to suit the individual needs of a business, and you are welcome to contact us for a bespoke quotation.

To give you an idea of costs, however, fixed rate IT support based on a Service Level Agreement starts from as little as £15 plus VAT per calendar month. This gives you access to our expert IT support helpdesk. We also offer ad-hoc IT support London wide starting from £100 plus VAT per hour. This needs to be pre-paid in blocks of 5 hours.

Please do get in touch should you require a more precise quotation for IT help desk support services.