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Cloud or hosted VoIP telephone systems are the ultimate way to bring flexibility and enhanced productivity into your business, allowing you make and receive calls from your main business number anytime, anyplace. And they have the power to bring you considerable savings too.
At PC Docs, we make choosing the right cloud based telephone system for your business a breeze. Our cloud hosted telephone system specialists take time to understand how your business operates, allowing us to create the perfect package for you, including all the equipment you need, together with installation, support, maintenance and training for all your staff.
With a simple subscription-based cloud telephone system from PC Docs, you’ll enjoy a fully hosted and managed service that takes all the hassle out of your communications package for good, allowing you to scale up or down without charge as your needs change.
Remote and hybrid working are becoming the norm, and more businesses are recognising the importance of having a disaster recovery plan in place to keep them up and running even if they can’t access their premises. And this is precisely why cloud based tools like hosted VoIP telephone systems are becoming increasingly important.
Cloud based business telephone systems, also known as hosted VoIP, work differently to traditional IDSN or PSTN lines. They’re not the same as an on-premise VoIP telephone system either.
VoIP transmits voice calls over the internet as data packets, rather than through traditional copper wires or optical fibres. On-premise VoIP business telephone systems run over an onsite network, whilst the cloud or hosted alternative runs everything through a secure offsite data centre. This means no need for costly on-premise network hardware, no ongoing maintenance costs, no network tolls, and the ability to make and receive calls from anywhere totally seamlessly through your regular business telephone number.
At PC Docs, our cloud VoIP telephone system experts are ready to tailor a business grade telecoms package just for you. Find out how we can save your business money, and streamline your communications.
Lower installation costs, cheaper line rental, free calls between UK offices and low capital outlay all make VoIP business telephone systems much better value.
Make and receive calls on any internet connected device, switching between office and home in a snap for the ultimate in seamless communications.
Streamline remote working and boost productivity with a host of top features including voicemail, call recording and forwarding, auto attendant, call queuing and conferencing.
VoIP (Voice over Internet Protocol) telephony has been around for a while, but until it went cloud-based, it wasn’t too different from the traditional Public Switched Telephone Network (PSTN).
Instead of a physical exchange, it used the internet, powered by an on-premise network. But the cloud has transformed VoIP. Because there’s no longer any need to use an on-premise network, it frees the entire communications system so it can be accessed anywhere, any time. Perfect for the remote and hybrid working generation.
A cloud telephone system can be used with all sorts of devices, from traditional handsets to special VoIP phones, PCs and smartphone apps. This is where the flexibility of cloud business telephone systems comes in. If you want to, you can use a handset whilst in the office, or a PC and headset, and then if you’re working remotely, you can simply use the smartphone app to make and receive calls from your business number, as if you were in the office.
In most cases, you won’t need any additional or new hardware other than the optional handsets. You will however need a managed router, and a Power-Over-Ethernet (PoE) switch to connect to the cloud data centre.
The other great thing about cloud VoIP telephone systems for small business owners is that there’s no need for any on-premise network hardware. Because cloud telephone systems are hosted in our fully owned, secure and resilient offsite data centres, setup is a breeze, and you’ll never need to worry about costly maintenance contracts for your hardware.
We can also offer further cost savings courtesy of refurbished hardware.
A cloud hosted telephone system is designed to support ‘unified communications’. This means that everything comms related in your business can be managed from a single portal. This includes calls and voice messages, emails, faxes and SMS. Video conferencing and real time online chat can also be incorporated.
Calls can be made and taken either on a desk-based VoIP handset, or your own smartphone courtesy of an app, with callers unaware of any difference.
Cloud telephone systems allow businesses to switch effortlessly from office to remote working, without any need for complex IT setup. Call recording is a key feature, useful for compliance and training. And the auto-attendant routes calls to the right places, freeing up the receptionist for other tasks.
Voicemail is delivered by email, and faxes converted to PDFs for emailing, keeping everything nice and streamlined and easy to track. In other words, completely ‘unified’.
If you’re thinking of making the switch to a cloud telephone system, you’ll need a sufficiently fast and reliable internet connection, because you’ll be relying on it for your business communications.
You may therefore need to consider upgrading to a high speed broadband solution, or consider a dedicated leased line.
The good news is that cloud telephone systems don’t drain bandwidth, so your productivity won’t be affected in other areas.
When you choose PC Docs for your cloud VoIP telephone system, you’ll enjoy the benefits of our personalised service where our experts will make sure you have all you need to get the most out of your system. We also offer a proactive support and maintenance package, taking care of everything ongoing for your complete peace of mind.
Speak to one of our helpful specialists today and find out how we can streamline your communications.