Remote IT support allows us to connect to any internet connected device on your premises so we can literally see your screen. By accessing your computers remotely, our qualified technicians can swiftly identify the problem and resolve it, so that you’re back up and running in no time. With 99% of our IT support tickets responded to within just 10 minutes, and most issues resolved remotely, this means you can enjoy continuous peace of mind that your technology-driven operations, customer service and reputation will always be protected.
With remote IT support, it doesn’t matter where you or your teams are located in the UK, we can provide the help you need. So if you have staff working from home or from satellite offices who need troubleshooting assistance, or could use some advice on setting up a programme, using a new app or installing updates, we can resolve everything for them. As with all our IT support services, our remote computer support is delivered by Microsoft Certified Helpdesk Technicians who are dedicated to communicating in plain English.
Remote IT support offers numerous benefits. Firstly, you’ll save on costs, because there’s no need for physical engineer visits that incur additional time and travelling expenses. Secondly, issues are resolved faster, with no wait times for engineers to call. And finally, remote support allows us to service your IT needs UK-wide. So you can go ahead and expand your operation to any geographical location, or take on staff from anywhere in the UK, safe in the knowledge that as your IT support company, we’ll be able to deliver the same levels of support and service.
For 17 years, PC Docs has been serving local businesses with IT and computer support London and Hertfordshire wide. Now, thanks to remote technology, we are able to extend this support UK-wide. Good news for businesses with teams scattered around the country.
We are dedicated to ensuring our clients’ businesses are protected. Knowing how reliant today’s companies are on technology, can you afford not to have that reassurance of remote cover that will ensure any issues are resolved with super-fast turnarounds? With remote IT support from PC Docs, you’ll always have that peace of mind that a solution to your IT problem is just minutes away.
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“John and his IT support team at PC Docs have been a real asset to us at Chiller Box ever since we brought them on board. They are like minded in their approach to customer service, which means we can focus on our customers, leaving PC Docs to deal with any day to day IT issues arising. When it comes to the bigger picture we can always rely on John to understand our vision and give us sound advice as to the IT needs to help us get there. We look forward to many more long and good years with PC Docs by our side.”Mario Poumpouris Managing Director
“We have been using PC Docs for over 10 years now and we have always been delighted with the level of service we receive and the professional manner it is delivered on a daily basis.
We recently moved offices and without PC Docs experience and forward thinking I doubt it would have gone as smoothly as it did.
We moved in and had super fast internet, all our computers were fully functional and all our telephones were connected.”
We cannot recommend them highly enough.”Matthew Shefras Managing Director
“We are an accountancy practice and have worked with PC Docs for nearly 3 years. We could not recommend them more. Switching to PC Docs was the best decision we made for our growing practice. They are efficient, they are always one step ahead of us when it comes to hardware and software updates. They are friendly and nothing is too much for them. PC Docs has truly taken all the stress of IT from us. They are just a phone call away and problem solved. Like I said it’s a pleasure working with them and we highly recommend them.”Helen Nicolas Managing Director
PC Docs is the remote IT support company London and Hertfordshire businesses can depend on to resolve their IT issues swiftly and efficiently, and with minimum cost.
Why not speak to one of our helpful experts today to learn how we can reduce risk and make a difference to your business?
Southgate Office Village
Block F, 288 Chase Road
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We offer a guaranteed two-hour response time for all IT support problems, although in 99% of cases, we’ll respond to support tickets in just 10 minutes. We are fully committed to resolving your issue as quickly as possible, which is made all the more possible with remote IT support. Our Microsoft Certified Helpdesk Technicians are all extensively experienced and skilled, so you can rest assured they’ll have the knowledge to provide the solution you need with the fastest possible turnaround.
We can deal with a variety of issues by accessing your systems remotely, including installing or upgrading software, configuring network changes, assisting with password issues, providing guidance on the use of newly installed apps and implementing updates.
Once you’ve allowed us access to your device, there’s nothing else you need to do. Our technician will investigate the issue and may ask you some questions, but generally they’ll just be able to get on with fixing the problem. As soon as it’s all resolved, they’ll let you know and will securely logout so you can get back to your work. If you’ve asked for instructions on using something like a new app for example, the technician will show you around the screen whilst you converse on the phone or by video link.
Yes, our remote IT support service is fully secure. The connection between our technician’s PC and your PC is encrypted, which means no one else can gain access or see what’s happening on your screen. As soon as the issue is resolved then our technician will end the session and will not be able to reconnect until you request another remote IT support session.
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