Tech Support Download
Please click the button below to download the support application. Run the file when downloaded and follow the on screen requests and a Help Desk Technician will be with you shortly.
Download
A North London IT support service that is dedicated to resolving your issues and being there for you whenever you need us. PC Docs clients know that they can rely on our Service Level Agreements for the turnarounds they need, and the swift responses that make all the difference.
Looking for IT support in North London that communicates on your level? At PC Docs, we make asking for help a breeze, and getting the answers even easier. With plain English our only language, you’ll never have to feel frustrated again you need a problem resolved or a question answered.
99% of our support tickets get a response in just 10 minutes, and most issues are resolved remotely. Our Microsoft Certified technicians are yet to come across anything they can’t handle. We’ve been providing IT support to North London companies since 2003, so you really can trust our extensive knowledge.
Our IT support services are designed not just to keep your North London business ticking over, but to ensure it is in the best position to excel beyond the competition.
Whether you are looking to set up all your staff for remote working, are seeking a network or connectivity solution that solves productivity issues, or you are keen to reduce your risk by introducing resilient, disaster-proof systems, we have the expertise and knowhow to make it all happen for you.
VOIP Telephony is flexible enough to grow with you. PC Docs install Cloud Telephone Systems throughout London, tailored for your business so we always recommend the right telephone equipment for your exact needs.
More AboutCloud Telephone Systems for Business in London, UK
Our company provides pro-active IT support in London. It’s not just about repairing faults, our IT consultants and engineers provide sound, honest advice to prevent issues from disrupting your business.
More AboutIT Support Services
A well-planned and robust network is the backbone of any successful London business. Our business IT support means your company networks are scalable to your needs and we always provide a detailed quote and accurate estimate.
More AboutNetwork Solutions
Enhance business and team productivity with packages to suit all companies. Hosted email exchange solutions are accessible 24/7, from any device and with enhanced storage, you'll never run out of space again!
More AboutHosted Exchange Email
We’ve helped many new and existing clients to facilitate effective remote working solutions. We provide strategic guidance and expert advice, in addition to technology deployment and ongoing technical support.
More AboutRemote Working Solutions
When it comes to IT support, North London businesses have lots of great reasons to choose PC Docs as their preferred partner.
Super-fast problem solving. We respond to 99% of support tickets in just 10 minutes and resolve most issues remotely.
In-depth knowledge, ready to tap into. For the solutions you need to improve your business operations, consult our experts.
Supporting North London businesses since 2003. We have the experience to fix any issue, however complex.
No more time wasted on hold to software or telecoms suppliers. We’ll take care of everything for you.
Our 5-star reviews make us proud, but we’ll never stop making an effort. We want you to be happy to recommend us.
It’s a jargon-free service all the way with PC Docs. You’ll always understand the advice we give you, and that’s a promise.
FREE to all new PC Docs North London IT support clients
Is your IT system secured and protected? Has support for your operating systems and software lapsed leaving you prone to attack? Are you at risk from ageing hardware? Could your internet speed and WiFi coverage do with a boost?
All these critical issues and more are explored in our comprehensive IT Audit worth £1195, yours for FREE when you become a PC Docs client.
What’s included?
Ready to be fully supported by our North London IT experts?
Get in touch today for your FREE IT consultation.
At PC Docs, our experts support 60+ businesses in a wide range of industries. Read on to learn how our services have helped make a difference in so many ways.
A complete network infrastructure and IT setup for a technology-dependent shipping expert known for serving some of the world’s most prestigious auction houses and art dealers.
High speed internet, CCTV, a powerful POS system and remote-working friendly VoIP telephone system were just what were needed to get this new North London gym up and running.
How PC Docs resolved a range of IT related issues at this valued community centre in Islington, reinstating working efficiency so that local residents could access the vital support they needed.
How PC Docs provided emergency IT support for the world famous Colnaghi art gallery in London, reinstating vital internet access and enabling them to open their doors on time and deliver a high profile virtual exhibition.
How we kitted out a new estate agency branch office from scratch with a fully networked PC suite, building in the convenience and flexibility of remote working and cloud sharing.
How the installation of a new cloud-based server has enabled a respected North London estate agent to stay resilient and maintain its trusted reputation throughout the challenges of the pandemic.
How a dedicated leased line, high speed internet and reliable Wi-Fi internet made all the difference to 100+ care home residents in North London looking to keep in touch with loved ones during COVID-19.
Commercial Kitchen Design“John and his IT support team at PC Docs have been a real asset to us at Chiller Box ever since we brought them on board. They are like minded in their approach to customer service, which means we can focus on our customers, leaving PC Docs to deal with any day to day IT issues arising. When it comes to the bigger picture we can always rely on John to understand our vision and give us sound advice as to the IT needs to help us get there. We look forward to many more long and good years with PC Docs by our side.”
Mario Poumpouris Managing Director
Commercial Property Agency“We have been using PC Docs for over 10 years now and we have always been delighted with the level of service we receive and the professional manner it is delivered on a daily basis.
We recently moved offices and without PC Docs experience and forward thinking I doubt it would have gone as smoothly as it did.
We moved in and had super fast internet, all our computers were fully functional and all our telephones were connected.”
We cannot recommend them highly enough.”
Matthew Shefras Managing Director
Accountancy Services“We are an accountancy practice and have worked with PC Docs for nearly 3 years. We could not recommend them more. Switching to PC Docs was the best decision we made for our growing practice. They are efficient, they are always one step ahead of us when it comes to hardware and software updates. They are friendly and nothing is too much for them. PC Docs has truly taken all the stress of IT from us. They are just a phone call away and problem solved. Like I said it’s a pleasure working with them and we highly recommend them.”
Helen Nicolas Managing Director
Responsive. Always ready to help. Understanding. Reliable. Just a few things our clients have been saying about us. If you appreciate a fast response, great technical skill and a personal service backed by family values, we think you’ll enjoy working with PC Docs. We’ll certainly enjoy working with you.
PC Docs is the North London IT Support company that local businesses know they can trust to take care of all their IT and communications needs under one roof.
Why not speak to one of our helpful experts today to discover how we can add value and make a difference to your organisation?
PC Docs
Southgate Office Village
Block F, 288 Chase Road
London
N14 6HF
0333 320 8338Alternatively, fill out the form on this page and we’ll return contact as soon as possible.
Yes, we supply telecoms and IT support services North London wide, including all of Barnet, Brent, Camden, Harrow, Islington, Cricklewood, Hampstead, Hendon, Kentish Town, Kilburn, Mill Hill, St John’s Wood, The Hyde, Willesden and Golders Green and all the local areas within.
Our fully managed North London IT support services include all-inclusive onsite visits plus unlimited remote IT support. Our UK-based helpdesk is manned by knowledgeable Microsoft Certified technicians, all available throughout regular business hours to deal with any issues you report. We also offer emergency IT support services with a dedicated hotline, so you can contact us round the clock should you need us.
Fully managed IT support reduces risk by ensuring uptime and therefore business continuity. It’s a crucial part of our fully managed IT support services for North London companies.
With fully managed IT support, you’ll find our team takes ongoing responsibility for every part of your IT and telecoms systems. From managing cloud backups to ensuring all the latest updates and software versions are installed on your systems, to network efficiency audits and troubleshooting, everything our North London IT support team does is geared towards boosting the efficiency of your business.
We offer a guaranteed two-hour response time for all IT support issues, although 99% of the time we’ll respond to support tickets in just 10 minutes. Our North London IT support team has in-depth experience and the required technical knowledge to identify issues quickly. We are also dedicated to making certain you will never have to wait longer than necessary for the solutions you need to boost productivity.
Definitely yes! And we can provide support to your remote workers too. We offer everything a North London business would need to work remotely, from cloud phone systems and mobile services to virtual servers, hosted email and web conferencing.
All our IT support services are tailored to suit the needs of our North London clients. You may use bespoke software for example, or have a specific setup that’s unique to your business. This is precisely why we tailor our support plans on an individual basis.
As an idea of costs, our SLA-based, fixed rate IT support service starts from just £15 plus VAT per calendar month. Ad-hoc pay-as-you-go services start from £100 hour, pre-paid in blocks of 5 hours. All prices are subject to VAT.
Our team’s knowledge and experience is comprehensive, so we are able to resolve most IT issues as well as provide expert guidance on numerous technology matters.
If you are users of bespoke applications, we will assess whether we can support them, but in most cases it is not a problem. Exactly what is included in your IT support service will be detailed in your individual contract, so you have full clarity as to what is and isn’t covered.
We provide an onsite IT support service North London wide, however in the majority of cases we are usually able to resolve most issues remotely. This is beneficial because you can enjoy a much faster turnaround, as well as lower costs because we don’t have to charge for travelling time.
Our remote IT support service allows us to access your systems from our office, quickly identifying and resolving issues and getting you back to work swiftly.
99% of our support tickets receive a response within only 10 minutes, most problems resolved without the need for an onsite visit.
Why not speak to one of our friendly North London IT support experts today to discover how we can add value and make a difference to your business?
Get in touchGet a Free IT Consultation
One of our IT support team will call or email as soon as possible.
Get Emergency IT Support
One of our IT support team will call or email as soon as possible.
