IT Support London

Our IT support services are fully managed and include all-inclusive onsite visits and unlimited remote IT support. Our UK-based helpdesk, staffed by friendly Microsoft Certified technicians, is available during business hours. For out of hours or urgent issues, we offer an enhanced service with a dedicated line, so you can reach us whenever you need us.

Costs for IT support in London vary depending on various factors such as location, precise requirements and the level of technical experience required. We prefer to tailor our IT support packages to suit the individual needs of a business, and you are welcome to contact us for a bespoke quotation.

To give you an idea of costs, however, fixed rate IT support based on a Service Level Agreement starts from as little as £15 plus VAT per calendar month. This gives you access to our expert IT support helpdesk. We also offer ad-hoc IT support London wide starting from £100 plus VAT per hour. This needs to be pre-paid in blocks of 5 hours.

Please do get in touch should you require a more precise quotation.

We offer a guaranteed two-hour response time for all IT support issues. However, in 99% of cases, we’ll respond to support tickets in just 10 minutes. Our aim is to do whatever we can to resolve your issue in the shortest timeframe possible. We have the experience and expertise amongst our small business IT support team to get to the bottom of problems swiftly, and the determination to ensure you are back up and running without unnecessary delay.

Our experts have wide-ranging experience in various aspects of IT, so there is little we come across that we cannot resolve or provide specialist guidance on, and that includes most problems with bespoke applications.

Working remotely, we are able to install and upgrade software, configure changes to network settings, assist with password issues and offer user guidance for the likes of apps and updates. If an issue requires an onsite visit, perhaps to deal with a local hardware issue, then we’ll let you know straight away.

Your contract will outline what is and is not included in your personalised IT support service, but rest assured we have the knowhow to deal with a wide scope of issues.

Absolutely yes, and we can support all your remote workers too. We offer the full set-up, from mobile services and cloud telephone systems in UK to virtual servers, hosted email and web conferencing. In other words, everything you need to create a flexible workforce, capable of keeping your business running at all times, whatever curve balls life may throw at it.

When we say ‘fully managed’, that means our expert team takes full ongoing responsibility for every aspect of your IT and telecoms systems. From cloud backups to ensuring all the latest updates and software versions are installed, through to system efficiency audits and troubleshooting, everything is geared towards keeping your business up and running, and optimising efficiency.

With the majority of businesses completely reliant on a smooth-running IT infrastructure nowadays, proactive network monitoring is vital to identify and stem issues that have the potential to slow productivity or bring workflow to a standstill. Fully managed IT support reduces business risk by ensuring continuity, and is a crucial part of our fully managed IT support services for London businesses.

We offer an onsite IT support service throughout London, however in many cases we find that we can resolve most issues remotely. This provides the advantage of a faster turnaround, together with reduced costs because obviously the element of travel is removed.

Our remote IT support service is very popular, allowing us to access your systems from our office, swiftly identifying and resolving issues and getting you back up and running quickly.

99% of our support tickets get a response within just 10 minutes with the majority of issues being resolved without the need for an onsite visit.