Get in Touch 0333 320 8338 (Help Desk: Option 1 / Sales: Option 2)

IT Support London

Your one-stop-shop, providing all the communications and IT support London businesses need to grow, and stay competitive.

 

When your priority is to focus on your customers, there’s simply no space for challenges. From ironing out day to day IT issues, to providing the sound, expert advice you need to realise your long term business vision, you can trust the dedicated PC Docs team to take care of everything. Professionally, expertly, and most of all, swiftly. Because it’s not just about keeping you up and running. It’s about making sure you’re on the up.

of our clients are completely satisfied with our expert IT support
of IT support tickets responded to within 10 minutes
IT support in London and the surrounding areas

Customer Service

For businesses in London, IT support has got to be all about the service. A helpful, friendly response, in double-quick time, from people who are dedicated to getting your IT issues resolved swiftly. People you feel relaxed to approach with anything, from the smallest everyday niggle to the most complex problem. It’s precisely what you’ll experience when you choose PC Docs as your London IT support company.

UK-Based

As your London IT support company, everything is taken care of by our in-house, UK-based team of experts. You get to talk directly with our Microsoft Certified helpdesk technicians whenever you have a problem. You’ll find them a breath of fresh air, answering your questions in plain, jargon-free English and taking time to help you understand any underlying issues behind the problems you’ve been experiencing.

 

No Issue We Can’t Fix

Bring us any issue, and you can consider it fixed. The PC Docs team has a wealth of experience and knowledge ready for you to tap into. From those annoying niggles that slow you down, through to productivity and workflow efficiency challenges that need bespoke IT solutions, there is nothing we’ve come up against that we couldn’t resolve over the past 17 years of providing IT support services London wide.

Your Trusted London IT Support Company

At PC Docs we’ve been trusted for our expertise, honesty and genuine commitment to resolving our clients’ IT issues for the past 17 years.
Considered one of the leading IT companies in London, our aim has always been to do our very best to help, at all times.

 

From high speed internet, remote working, cloud telecoms and network solutions tailored to protect your business and take it to the next level,
to first class fully managed business IT support, London SMEs know that from PC Docs, they’ll receive nothing but top rate customer service from day one.

Cloud Telephone Systems / VoIP

IT Hardware

VOIP Telephony is flexible enough to grow with you. PC Docs install Cloud Telephone Systems throughout London, tailored for your business so we always recommend the right telephone equipment for your exact needs.

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IT Support Services

IT Support for London Businesses

Our company provides pro-active IT support in London. It’s not just about repairing faults, our IT consultants and engineers provide sound, honest advice to prevent issues from disrupting your business.

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Network Solutions

IT Online Backup

A well-planned and robust network is the backbone of any successful London business. Our business IT support means your company networks are scalable to your needs and we always provide a detailed quote and accurate estimate.

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Hosted Exchange Email

hosted exchange email

Enhance business and team productivity with packages to suit all companies. Hosted email exchange solutions are accessible 24/7, from any device and with enhanced storage, you'll never run out of space again!

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Remote Working Solutions

We’ve helped many new and existing clients to facilitate effective remote working solutions. We provide strategic guidance and expert advice, in addition to technology deployment and ongoing technical support.

More AboutRemote Working Solutions

6 Great Reasons to Choose PC Docs for IT Support in London

When it comes to IT support, there are lots of great reasons why London businesses across a vast range of industries choose PC Docs as their preferred partner.

Fast

99% of support tickets get a response within just 10 minutes, with most issues resolved remotely for the ultimate in speedy problem-solving.

Expert

Our fully-qualified technicians are true experts, ready to deliver the support and advice you need to stay competitive and productive.

Experienced

We’ve been providing IT support services London wide since 2003. There is no issue we can’t fix, and no request is ever too much trouble.

Dedicated

Fed up wasting your day trying to get supplier support? Hand it over to us and we’ll make all those third party calls we know you dread.

5-Star Rated

We’re proud of our 5-star reviews, but we’re not complacent. Our efforts continue to ensure our clients remain delighted to recommend us.

Jargon-Free

We know tech-speak is a pet hate for many London businesses. Precisely why we’ll always make you fully understand what we’re talking about.

Comprehensive IT Audit.

 

FREE to all new PC Docs London IT support clients

 

Is your IT system safe and secure? Are your operating systems still supported, or are they prone to attack? Are you at risk from ageing hardware? How’s your internet speed and WiFi coverage, is there room for a productivity boost?

 

All these vital issues and more are explored in our comprehensive IT Audit worth £1195, yours for FREE when you become a PC Docs client.

 

What’s included?

  • Security Assessment – antivirus, firewalls, company policies, Microsoft system updates and security patches
  • Data Recovery & Security – ensuring your business isn’t at risk from inadequate or unmonitored backups
  • Network Infrastructure – checking cabling meets current standards and WiFi is providing sufficient, secure coverage
  • Emails – assessment of current email applications, checking backup processes, identifying any room for speed and reliability enhancement
  • Operating Systems and Software – ensuring current systems and software are up to date and in support for updates and security patches
  • Hardware – performance appraisal of servers, PCs, storage drives, printers, network switches, etc. to ensure no risk of failure

Our Case Studies

At PC Docs, our experts support 60+ businesses in a wide range of industries. Read on to learn how our services have helped make a difference in so many ways.

World Famous Art Gallery Gets Urgent Internet Lifeline

20th January 2021

How PC Docs provided emergency IT support for the world famous Colnaghi art gallery in London, reinstating vital internet access and enabling them to open their doors on time and deliver a high profile virtual exhibition.

Our Reviews

Chiller Box

Star Star Star Star Star Commercial Kitchen Design

“John and his IT support team at PC Docs have been a real asset to us at Chiller Box ever since we brought them on board. They are like minded in their approach to customer service, which means we can focus on our customers, leaving PC Docs to deal with any day to day IT issues arising. When it comes to the bigger picture we can always rely on John to understand our vision and give us sound advice as to the IT needs to help us get there. We look forward to many more long and good years with PC Docs by our side.”

Mario Poumpouris Managing Director

Forty Group

Star Star Star Star Star Commercial Property Agency

“We have been using PC Docs for over 10 years now and we have always been delighted with the level of service we receive and the professional manner it is delivered on a daily basis. 

 

We recently moved offices and without PC Docs experience and forward thinking I doubt it would have gone as smoothly as it did. 

 

We moved in and had super fast internet, all our computers were fully functional and all our telephones were connected.”

 

We cannot recommend them highly enough.”

Matthew Shefras Managing Director

Helen Nicolas Accounting Solutions

Star Star Star Star Star Accountancy Services

“We are an accountancy practice and have worked with PC Docs for nearly 3 years. We could not recommend them more. Switching to PC Docs was the best decision we made for our growing practice. They are efficient, they are always one step ahead of us when it comes to hardware and software updates. They are friendly and nothing is too much for them. PC Docs has truly taken all the stress of IT from us. They are just a phone call away and problem solved. Like I said it’s a pleasure working with them and we highly recommend them.”

Helen Nicolas Managing Director

5 Star service from the IT company you can really trust

 

Responsive. Always ready to help. Understanding. Reliable. Just a few things our clients have been saying about us. If you appreciate a fast response, great technical skill and a personal service backed by family values, we think you’ll enjoy working with PC Docs. We’ll certainly enjoy working with you.

 

Helen Nicholas
HNAS Accounting Solutions
Matthew Shefras
Forty Group
Tony Ourris
Anthony Webb Estate Agents

Our Partners

IT Support Company
IT Companies London
IT Consultants London
PC Support
Business IT Support
Small Business IT Support
IT Support
IT Support for Draytek
London IT Support for ESET
IT Support for Lenovo
IT Support for Sophos
IT Support for Yealink

Contact Us

PC Docs is the IT support company London businesses trust to take care of all their IT and communications needs under one roof.

Why not speak to one of our friendly experts today to discover how we can add value and make a difference to your business?

Map Marker

PC Docs

Southgate Office Village

Block F, 288 Chase Road

London

N14 6HF

Phone0333 320 8338

Alternatively, fill out the form on this page and we’ll return contact as soon as possible.



    Who we've worked with

    FAQs

    What IT support services do you offer?

    Our IT support services are fully managed and include all-inclusive onsite visits and unlimited remote IT support. Our UK-based helpdesk, staffed by friendly Microsoft Certified technicians, is available during business hours. For out of hours or urgent issues, we offer an enhanced service with a dedicated line, so you can reach us whenever you need us.

    How much does IT support cost?

    Costs for IT support in London vary depending on various factors such as location, precise requirements and the level of technical experience required. We prefer to tailor our IT support packages to suit the individual needs of a business, and you are welcome to contact us for a bespoke quotation.

     

    To give you an idea of costs, however, fixed rate IT support based on a Service Level Agreement starts from as little as £15 plus VAT per calendar month. This gives you access to our expert IT support helpdesk. We also offer ad-hoc IT support London wide starting from £100 plus VAT per hour. This needs to be pre-paid in blocks of 5 hours.

     

    Please do get in touch should you require a more precise quotation.

    How quickly can you fix my IT issue?

    We offer a guaranteed two-hour response time for all IT support issues. However, in 99% of cases, we’ll respond to support tickets in just 10 minutes. Our aim is to do whatever we can to resolve your issue in the shortest timeframe possible. We have the experience and expertise amongst our small business IT support team to get to the bottom of problems swiftly, and the determination to ensure you are back up and running without unnecessary delay.

    What IT issues can you fix?

    Our experts have wide-ranging experience in various aspects of IT, so there is little we come across that we cannot resolve or provide specialist guidance on, and that includes most problems with bespoke applications.

     

    Working remotely, we are able to install and upgrade software, configure changes to network settings, assist with password issues and offer user guidance for the likes of apps and updates. If an issue requires an onsite visit, perhaps to deal with a local hardware issue, then we’ll let you know straight away.

     

    Your contract will outline what is and is not included in your personalised IT support service, but rest assured we have the knowhow to deal with a wide scope of issues.

    Can you set my business up to work from home?

    Absolutely yes, and we can support all your remote workers too. We offer the full set-up, from cloud telephone systems and mobile services to virtual servers, hosted email and web conferencing. In other words, everything you need to create a flexible workforce, capable of keeping your business running at all times, whatever curve balls life may throw at it.

    What is ‘fully managed’ IT support?

    When we say ‘fully managed’, that means our expert team takes full ongoing responsibility for every aspect of your IT and telecoms systems. From cloud backups to ensuring all the latest updates and software versions are installed, through to system efficiency audits and troubleshooting, everything is geared towards keeping your business up and running, and optimising efficiency.

     

    With the majority of businesses completely reliant on a smooth-running IT infrastructure nowadays, proactive network monitoring is vital to identify and stem issues that have the potential to slow productivity or bring workflow to a standstill. Fully managed IT support reduces business risk by ensuring continuity, and is a crucial part of our fully managed IT support services for London businesses.

    Do you need to come to my office to provide IT support?

    We offer an onsite IT support service throughout London, however in many cases we find that we can resolve most issues remotely. This provides the advantage of a faster turnaround, together with reduced costs because obviously the element of travel is removed.

     

    Our remote IT support service is very popular, allowing us to access your systems from our office, swiftly identifying and resolving issues and getting you back up and running quickly.

     

    99% of our support tickets get a response within just 10 minutes with the majority of issues being resolved without the need for an onsite visit.

    Your One-Stop-Shop for all Your IT and Telecoms Needs

    Why not speak to one of our friendly London IT support experts today to discover how we can add value and make a difference to your business?

    Get in touch