IT Support Hertfordshire
Your one-stop-shop for IT support in Hertfordshire, supporting your vision for growth, brand reputation and competitive edge.
From fixing your everyday IT problems to delivering tailored, strategic advice to support you in your long term commercial goals, you can rely on the helpful, friendly team at PC Docs to take care of every aspect of your IT and telecommunications needs.
27 reviews
Why should you work with PC Docs?
Contact Us
PC Docs is the IT support company London businesses trust to take care of all their IT and communications needs under one roof. Why not speak to one of our friendly experts today to discover how we can add value and make a difference to your business?
Customer service
Your needs are important to us. That’s why 99% of our support tickets get a response within just 10 minutes. A response from people who are knowledgeable, yet a pleasure to talk to. People who are happy to help with everything, from minor issues through to complex queries. It’s precisely why PC Docs has become the IT support company Hertfordshire businesses know they can trust for the highest levels of customer service.
UK-Based
Your IT support company in Hertfordshire where everyone speaks your language, and takes the time to explain what you need to know, without the jargon. Pick up the phone and talk directly to our locally based Microsoft Certified helpdesk technicians whenever you have an issue. Just like you, we appreciate being able to get the right help from people we can understand. It’s precisely why we make sure you get to do the same.
No Issue We Can’t Fix
From minor day to day frustrations, to major productivity challenges that call for tailored IT and telecoms solutions, there is nothing our experts have been unable to take care of over the past 17 years of providing IT support Hertfordshire wide. Tap into our vast experience and knowhow whenever you need it. Whatever your issue, we’ll work hard to find the perfect solution. Because we’re genuinely dedicated to making a difference to your business.
Your Trusted IT Support Company in Hertfordshire
Regarded as one of the top-rated IT companies in Hertfordshire, PC Docs has been providing a range of quality-assured IT and telecoms solutions to Herts-based businesses for 17 years.
Everything we do is designed to safeguard your business against risk, and support its growth. From remote working and network solutions to high speed internet, cloud telecoms and best-in-class fully managed IT support in Hertfordshire, businesses know that from PC Docs, they’ll experience only the highest levels of customer service at every step.
6 Great Reasons to Choose PC Docs for IT Support Hertfordshire
Here’s why so many businesses are choosing PC Docs for IT support in Hertfordshire:
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Speedy response
There’s no need to wait. 99% of our support tickets get a response in just 10 minutes, with most issues resolved remotely. -
Expert knowhow
Our Microsoft Certified technicians and IT experts have all the knowledge you need to compete in a challenging marketplace. -
Long term experience
Barnet businesses have used PC Docs for IT support since 2003. Our long term experience allows us to fix any issue, however complex. -
On your side
No more time wasted trying to resolve issues with software or telecoms providers. Hand it all over to us, and we’ll make those calls for you. -
5-Star Rated
Our reviews make us proud, but we’ll never be complacent. We’ll always strive to improve and give you every reason to recommend us. -
Speaking your language
We operate a jargon-free service here at PC Docs, so you can rest assured you’ll always know what we’re talking about.
Comprehensive IT Audit.
FREE to all new PC Docs Hertfordshire IT support clients.
Are you confident in the security and efficiency of your IT system? Are your operating systems and software still under support? Or is your business at risk from holes in your cyber security or legacy hardware? Maybe your internet connectivity isn’t the best and is holding you back?
All these important issues and more are explored in our comprehensive IT Audit worth £1195, yours FREE OF CHARGE when you become a PC Docs client.
What’s included?
- Security Assessment – antivirus, firewalls, company policies, Microsoft system updates and security patches
- Data Recovery & Security – ensuring your business isn’t at risk from inadequate or unmonitored backups
- Network Infrastructure – checking cabling meets current standards and WiFi is providing sufficient, secure coverage
- Emails – assessment of current email applications, checking backup processes, identifying any room for speed and reliability enhancement
- Operating Systems and Software – ensuring current systems and software are up to date and in support for updates and security patches
- Hardware – performance appraisal of servers, PCs, storage drives, printers, network switches, etc. to ensure no risk of failure
Our IT Audit is FREE to all new PC Docs clients.
Ready to be fully supported by our Hertfordshire IT experts? Get in touch today for your FREE IT consultation.
What Our Clients Say
Chiller Box
Marios Poumpouris
John and his IT support team at PC Docs have been a real asset to us at Chiller Box… We can focus on our customers, leaving PC Docs to deal with any day to day IT issues arising.
Karidis Clinic
Deborah Vine
It was the best decision we could have made… No issue is too small and support response times are swift and carried out in a polite and caring manner.
Andrew Stevens
Cos Eleftheriou
Thanks to you and your team, everything went to plan and happened as it was supposed to! Our move went seamlessly and you guys went the extra mile!
Forty Group
Stephen Fixman
We have used PC Docs for 10 years now. As with most companies when our IT goes wrong we need it dealt with asap… PC Docs do this for us and they do it very well.
HNAS
Helen Nicolas
Switching to PC Docs was the best decision we made for our growing practice…PC Docs has truly taken all the stress of IT from us.
A few words from our clients
A pleasure to work with. Friendly and efficient. Competitive pricing. Tailored solutions. “A real asset to us.” We’re so proud of our reviews, we’d like to share them with you.
27 reviews
Our Partners
PC Docs
- Sales: Sales 0333 320 8338 (opt. 2)
- Support: Help desk 0333 320 8338 (opt. 1)
- Email: Sales 0333 320 8338 (opt. 2)
Southgate Office Village
Block F
288 Chase Road
London
N14 6HF
FAQs
Our IT support services are fully managed and include all-inclusive onsite visits and unlimited remote IT support. Our UK-based helpdesk, staffed by friendly Microsoft Certified technicians, is available during business hours. For out of hours or urgent issues, we offer an enhanced service with a dedicated line, so you can reach us whenever you need us.
Our IT support services in Hertfordshire vary in cost due to factors such as location, level of technical knowledge required, and specific requirements. Our preference is to tailor our IT support packages so that they work in tandem with your business and its individual needs. You are welcome to contact us for a quotation tailored individually to your requirements.
For an idea of costs, for fixed rate IT support based on a Service Level Agreement, you would be looking at a starting point of just £15 plus VAT per calendar month for access to our expert IT support helpdesk. Ad-hoc support services are also offered and these start from £100 plus VAT her hour, pre-paid in blocks of 5 hours.
We invite you to contact us for a precise quotation for your Hertfordshire IT support needs.
When we say ‘fully managed’, that means our expert team takes full ongoing responsibility for every aspect of your IT and telecoms systems. From cloud backups to ensuring all the latest updates and software versions are installed through to system efficiency audits and troubleshooting, everything is geared towards keeping your business up and running and optimising efficiency.
With the majority of businesses completely reliant on a smooth-running IT infrastructure nowadays, proactive network monitoring is vital to identify and stem issues that have the potential to slow productivity or bring workflow to a standstill. Fully managed IT support reduces business risk by ensuring continuity, and is a crucial part of our fully managed IT support services for London businesses.
We offer a guaranteed two-hour response time for all IT support issues. However, in 99% of cases, we’ll respond to support tickets in just 10 minutes. Our aim is to do whatever we can to resolve your issue in the shortest timeframe possible. We have the experience and expertise amongst our small business IT support team to get to the bottom of problems swiftly, and the determination to ensure you are back up and running without unnecessary delay.
Thanks to the extensive experience of our IT support experts, Hertfordshire businesses are able to have access to a comprehensive range of expertise. There really is little our trained technicians are unable to resolve or provide advice on.
Our remote IT support services include software installation and upgrades, network configuration, password assistance and general PC and device user guidance. If we need to visit in person then we’ll let you know, that will usually be for the likes of local hardware issues.
You will find detailed in your contract everything that we do and do not cover in an IT support sense. This will be personalised to your business, and so may include support for any bespoke applications that you may use,
Absolutely yes, and we can support all your remote workers too. We offer the full set-up, from cloud telephone systems and mobile services to virtual servers, hosted email and web conferencing. In other words, everything you need to create a flexible workforce, capable of keeping your business running at all times, whatever curve balls life may throw at it.
If the issue calls for an onsite visit, then we will of course arrange to come and deal with it in person. However, we do find that the majority of issues can be resolved remotely. We will use remote IT support wherever possible because it is less costly for you, plus you will find the resolution time is that much faster.
Our remote IT support service is one of our most popular services amongst Hertfordshire businesses. Our experts are able to securely connect with your systems remotely, identifying problems and resolving them in short time frames, or providing the advice you need.
99% of our support tickets are responded to within only 10 minutes, and most issues are rectified without the need to visit in person.
Your One-Stop-Shop for all Your IT and Telecoms Needs
Why not speak to one of our friendly Hertfordshire IT support experts today to discover how we can add value and make a difference to your business?
Get in touch