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Small Business IT Support

For small business IT support that gives you the competitive edge and keeps you up and running round the clock, choose PC Docs.

 

Because you just can’t do without small business IT support, London based PC Docs offers a professional, highly responsive service focused not just on keeping you up and running, but on helping you build a robust reputation so you can grow towards your goals. From emergency IT support to remote working solutions, from cyber security to cloud telecoms and high speed internet, we have everything you need to stay productive, efficient, and ahead of the game.

of our clients are completely satisfied with our expert IT support
of IT support tickets responded to within 10 minutes
IT support in London and the surrounding areas

Guaranteed Service Levels

Small business IT support you can rely on, without question. All PC Docs clients enjoy total peace of mind that they’ll never have to worry about response times thanks to our best in class, highly competitive Service Level Agreements.

UK-Based IT Support

A dedicated small business IT support team that you’ll feel comfortable dealing with. Your questions answered in jargon-free language, and a UK-based IT support desk that actually enjoys helping you resolve your issues.

 

All Issues Fixable

Thanks to the expertise of our Microsoft Certified technicians, there’s no issue you can give us that won’t be fixable. 99% of our support tickets get a response within 10 minutes, with most issues resolved remotely.

The small business IT support experts London companies trust

It’s absolutely vital to do whatever you can to remain competitive in today’s challenging marketplace. This means ensuring you have supportive service providers around you who are as dedicated to seeing your business succeed as you are. And that’s precisely what you’ll get when you choose PC Docs for small business IT support. London wide, we serve numerous smaller companies, ensuring they have the backing they need to get ahead, with affordable yet innovative, cutting-edge solutions that give them competitive advantage, and 24/7 IT support that ensures their reputation is never placed in jeopardy.

 

Whether you need a new office setting up from scratch with a custom designed network and high speed internet infrastructure, you are looking for remote working solutions, or are seeking to mitigate risk by putting in place a disaster recovery plan, our qualified, experienced experts are ready to share their extensive knowhow to make it all happen.

IT Support Services

IT Support for London Businesses

Our company provides pro-active IT support in London. It’s not just about repairing faults, our IT consultants and engineers provide sound, honest advice to prevent issues from disrupting your business.

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IT Security & Disaster Recovery

IT System Recovery

Securing your business data is crucial. Industry leading firewalls to protect your networks, anti-virus to protect your systems as well as specialist software to prevent against malware and ransomware.

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IT Hardware & Software

IT Hardware

Microsoft Office 365 takes productivity to a new level by putting your business in the cloud. All the applications you use daily such as Word, Excel and PowerPoint are all accessible from virtually anywhere.

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Online Backup

London IT Company

Backing up to the Cloud has many advantages. No need for expensive equipment or on-going IT maintenance. Access your business systems and files virtually anywhere!

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Remote Working Solutions

We’ve helped many new and existing clients to facilitate effective remote working solutions. We provide strategic guidance and expert advice, in addition to technology deployment and ongoing technical support.

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6 Top Reasons to Choose PC Docs for Small Business IT Support

 

When it comes to small business IT support, London businesses get to enjoy an array of reasons to engage PC Docs as their trusted IT and technology partner.

Swift problem solving

99% of support tickets get a response within 10 minutes, and because most issues are fixed remotely, you’ll never need to hold on when it comes to getting back to work.

Extensive knowhow

Our Microsoft Certified technicians and network engineers have all the knowhow you need for total peace of mind across every aspect of your IT infrastructure.

Longstanding experience

We’ve been providing small business IT support since 2003, so you really can depend upon us as your long term IT partners, without question.

Comprehensive support

Why wait for help from telecoms or software suppliers when you can hand all your support issues over to us to take the burden off your shoulders?

5-star rated

Our 5-star reviews delight us, but we’ll always strive to do better. We want you to recommend us, so we’ll never stop trying to please.

Jargon-free advice

We believe that small business IT support should be easy to access and a pleasure to use. Precisely why we’ve outlawed all forms of IT jargon.

Comprehensive IT Audit

FREE to all new PC Docs small business IT support clients

 

Our comprehensive IT audit, FREE to all new clients who take on our small business IT support services in London, is designed to identify a range of critical issues that could potentially be holding you back or lowering your competitive advantage.

 

Here’s what’s included in the audit, worth £1195:

 

  • Security Assessment – antivirus, firewalls, company policies, Microsoft system updates and security patches
  • Data Recovery & Security – making certain your business doesn’t face risk from insufficient or unmonitored backups
  • Network Infrastructure – checking cabling meets current standards and WiFi is providing adequate, secure coverage
  • Emails – review of existing email applications, checking backup processes, pinpointing any potential for speed and reliability enhancement
  • Operating Systems and Software – ensuring current systems and software are up to date and in support for vital updates and critical security patches
  • Hardware – performance appraisal of servers, PCs, storage drives, printers, network switches, etc. to ensure there is no risk of failure

 

Our IT Audit is FREE
to all new PC Docs clients.

Ready to be fully supported by our IT experts?

Get in touch today for your FREE IT consultation.

Our Case Studies

At PC Docs, our experts support 60+ businesses in a wide range of industries. Read on to learn how our services have helped make a difference in so many ways.

World Famous Art Gallery Gets Urgent Internet Lifeline

20th January 2021

How PC Docs provided emergency IT support for the world famous Colnaghi art gallery in London, reinstating vital internet access and enabling them to open their doors on time and deliver a high profile virtual exhibition.

Our Reviews

Chiller Box

Star Star Star Star Star Commercial Kitchen Design

“John and his IT support team at PC Docs have been a real asset to us at Chiller Box ever since we brought them on board. They are like minded in their approach to customer service, which means we can focus on our customers, leaving PC Docs to deal with any day to day IT issues arising. When it comes to the bigger picture we can always rely on John to understand our vision and give us sound advice as to the IT needs to help us get there. We look forward to many more long and good years with PC Docs by our side.”

Mario Poumpouris Managing Director

Forty Group

Star Star Star Star Star Commercial Property Agency

“We have been using PC Docs for over 10 years now and we have always been delighted with the level of service we receive and the professional manner it is delivered on a daily basis. 

 

We recently moved offices and without PC Docs experience and forward thinking I doubt it would have gone as smoothly as it did. 

 

We moved in and had super fast internet, all our computers were fully functional and all our telephones were connected.”

 

We cannot recommend them highly enough.”

Matthew Shefras Managing Director

Helen Nicolas Accounting Solutions

Star Star Star Star Star Accountancy Services

“We are an accountancy practice and have worked with PC Docs for nearly 3 years. We could not recommend them more. Switching to PC Docs was the best decision we made for our growing practice. They are efficient, they are always one step ahead of us when it comes to hardware and software updates. They are friendly and nothing is too much for them. PC Docs has truly taken all the stress of IT from us. They are just a phone call away and problem solved. Like I said it’s a pleasure working with them and we highly recommend them.”

Helen Nicolas Managing Director

Our Partners

IT Support Company
IT Companies London
IT Consultants London
PC Support
Business IT Support
Small Business IT Support
IT Support
IT Support for Draytek
London IT Support for ESET
IT Support for Lenovo
IT Support for Sophos
IT Support for Yealink

Contact Us

PC Docs is the small business IT Support company that London organisations know they can rely on to take care of all their IT and communications needs under one roof.

Why not speak to one of our helpful experts today to discover how we can add value and make a difference to your organisation?

Map Marker

PC Docs

Southgate Office Village

Block F, 288 Chase Road

London

N14 6HF

Phone0333 320 8338

Alternatively, fill out the form on this page and we’ll return contact as soon as possible.

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    Who we've worked with

    FAQs

    What small business IT support services do you offer?

    Our small business IT support services cover fully-comprehensive onsite visits, as well as unlimited remote IT support. Our UK-based helpdesk is managed by highly experienced and fully qualified Microsoft Certified technicians, always delighted to help you during regular business hours. We also offer emergency IT support services with a dedicated hotline, so you can enjoy a round the clock response for all your small business IT support emergencies.

    Do you offer ‘fully managed’ IT support for small businesses?

    Yes, we do. Our fully managed IT support service encompasses continuous responsibility for every aspect of your IT and telecoms systems. From managing cloud backups to checking all the latest updates and software versions are installed on your systems, to network efficiency audits and troubleshooting, everything our small business IT support team does for you revolves around boosting the efficiency and productivity of your business, and upholding your reputation and brand loyalty.

    How quickly can you resolve my IT issue?

    We offer a guaranteed two-hour response time for all small business IT support issues, although 99% of support tickets get a response within just 10 minutes. Our qualified IT experts are adept at identifying issues in super-fast time, so you’ll rarely have to wait too long for a problem to be resolved.

    Can you set up my small business for remote working?

    We certainly can. And we can provide small business IT support to your remote workers across London as well. We offer everything a small business needs for successful remote working, from cloud phone systems and mobile services to virtual servers, hosted email and web conferencing.

    What is the cost of IT support for my small business?

    All our IT support solutions are customised to suit the individual requirements of each small business we serve. Whether you work with bespoke software, or have a one-off setup, we can tailor a plan that works for your individual business.

     

    As an outline of costs, our SLA-based, fixed rate small business IT support service starts from just £15 plus VAT per calendar month. Ad-hoc pay-as-you-go services start from £100 hour, pre-paid in blocks of 5 hours. All prices are subject to VAT.

    What IT problems can you resolve?

    We have exceptionally in-depth knowledge and experience, meaning we are able to resolve the majority of IT issues, as well as provide expert guidance on a variety of technology matters.

     

    If your small business uses bespoke applications, we will assess whether we can support them, but in most cases the answer will always be yes. Exactly what is included in your IT support service will be clearly documented in your individual contract, so you will always be clear on what is covered.

    Do you need to attend my London office to provide IT support services?

    We provide an onsite small business IT support service London wide, although we tend to deal with most issues without the need for an in-person visit. For you this means a faster turnaround, plus reduced costs because we don’t have to charge for travelling time.

     

    Our remote IT support service allows us to access your systems from our office, swiftly identifying and resolving issues and getting you back to work quickly. 

    Ready to learn more about the benefits of using PC Docs for small business IT support?

    Speak to one of our helpful small business IT specialists today and discover how we can bring valuable reassurance into your business.

    Get in touch