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Emergency IT Support

Looking for a reliable emergency IT support partner who puts YOU first? Look no further than PC Docs, where keeping your business up and running is our priority.


What does emergency IT support mean to you? Problems resolved in super-quick time? Priority treatment for high-risk issues? Support from a team that has all the answers, knows precisely how to avert a crisis and has the expertise required to fix every challenge? If so, we’re on the same wavelength, because that’s what emergency IT support means to us too.

of our clients are completely satisfied with our expert IT support
of IT support tickets responded to within 10 minutes
IT support in London and the surrounding areas

Service Guarantee

PC Docs clients enjoy the reassurance of SLA-backed emergency IT support services with the guaranteed turnarounds they need for a smooth-running business, with reduced risk levels.

UK Support

At PC Docs, we speak only one language, and that’s jargon-free, plain English. For frustration-free emergency IT support London and Hertfordshire wide, you can turn with confidence to our team.


Trusted Expertise

You can rely on our expertise and experience to resolve your emergency IT support issues swiftly. 99% of our support tickets get a 10-minute response, with the majority of problems fixed remotely.

Emergency IT Support Services for London & Hertfordshire Businesses

Experienced, highly qualified technicians. A team that’s totally committed to supporting your business. And a service guarantee that local companies have trusted since 2003.


At PC Docs, we offer a comprehensive range of IT support services, including emergency IT support, remote working solutions, IT security, disaster recovery, cloud telephone systems and online backups. We’re also well-known for our networking infrastructure and internet connectivity expertise too. So, whatever you need from an IT company, you’ll find it here at PC Docs.

IT Support Services

IT Support for London Businesses

Our company provides pro-active IT support in London. It’s not just about repairing faults, our IT consultants and engineers provide sound, honest advice to prevent issues from disrupting your business.

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IT Security & Disaster Recovery

IT System Recovery

Securing your business data is crucial. Industry leading firewalls to protect your networks, anti-virus to protect your systems as well as specialist software to prevent against malware and ransomware.

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IT Hardware & Software

IT Hardware

Microsoft Office 365 takes productivity to a new level by putting your business in the cloud. All the applications you use daily such as Word, Excel and PowerPoint are all accessible from virtually anywhere.

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Online Backup

London IT Company

Backing up to the Cloud has many advantages. No need for expensive equipment or on-going IT maintenance. Access your business systems and files virtually anywhere!

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Remote Working Solutions

We’ve helped many new and existing clients to facilitate effective remote working solutions. We provide strategic guidance and expert advice, in addition to technology deployment and ongoing technical support.

More AboutRemote Working Solutions

6 Top Reasons to Choose PC Docs for Emergency IT Support


When it comes to emergency IT support in Hertfordshire and London, businesses have many reasons to opt for PC Docs as their partner of choice.


Nothing but the swiftest problem solving, with 99% of support tickets taking just 10 minutes to respond to, and most issues fixed remotely.


The in-depth expertise you need for peace of mind. Our Microsoft Certified technicians are yet to come across anything they can’t resolve.


We’ve been providing emergency IT support services to London and Hertfordshire businesses since 2003, so there’s nothing we can’t fix.


Frustrated trying to get help from software or telecoms suppliers? You can hand all that over to us, freeing up your time for better things.

5-Star Ratings

We’re proud of our 5-star reviews, but it doesn’t mean we’ll stop trying. Our goal is for you to be satisfied enough to recommend us.


There’s nothing worse than IT jargon. PC Docs clients have always understood our advice, and that’s the way it’s going to stay.

Comprehensive IT Audit

FREE to all new PC Docs emergency IT support clients


Our goal is to reduce our clients’ risk levels and to enhance their IT experience so they can enjoy a boost to productivity and that all-important ongoing reassurance.


Our comprehensive IT audit, FREE to all new PC Docs emergency IT support clients, is designed to reveal a range of critical issues that could be slowing you down or preventing your business from reaching its full potential.


Here’s what’s included in the audit, worth £1195:


  • Security Assessment – antivirus, firewalls, company policies, Microsoft system updates and security patches
  • Data Recovery & Security – making certain your business doesn’t face risk from insufficient or unmonitored backups
  • Network Infrastructure – checking cabling meets current standards and WiFi is providing adequate, secure coverage
  • Emails – review of existing email applications, checking backup processes, pinpointing any potential for speed and reliability enhancement
  • Operating Systems and Software – ensuring current systems and software are up to date and in support for vital updates and critical security patches
  • Hardware – performance appraisal of servers, PCs, storage drives, printers, network switches, etc. to ensure there is no risk of failure


Our IT Audit is FREE
to all new PC Docs clients.

Ready to be fully supported by our IT experts?

Get in touch today for your FREE IT consultation.

Our Case Studies

At PC Docs, our experts support 60+ businesses in a wide range of industries. Read on to learn how our services have helped make a difference in so many ways.

World Famous Art Gallery Gets Urgent Internet Lifeline

20th January 2021

How PC Docs provided emergency IT support for the world famous Colnaghi art gallery in London, reinstating vital internet access and enabling them to open their doors on time and deliver a high profile virtual exhibition.

Our Reviews

Chiller Box

Star Star Star Star Star Commercial Kitchen Design

“John and his IT support team at PC Docs have been a real asset to us at Chiller Box ever since we brought them on board. They are like minded in their approach to customer service, which means we can focus on our customers, leaving PC Docs to deal with any day to day IT issues arising. When it comes to the bigger picture we can always rely on John to understand our vision and give us sound advice as to the IT needs to help us get there. We look forward to many more long and good years with PC Docs by our side.”

Mario Poumpouris Managing Director

Forty Group

Star Star Star Star Star Commercial Property Agency

“We have been using PC Docs for over 10 years now and we have always been delighted with the level of service we receive and the professional manner it is delivered on a daily basis. 


We recently moved offices and without PC Docs experience and forward thinking I doubt it would have gone as smoothly as it did. 


We moved in and had super fast internet, all our computers were fully functional and all our telephones were connected.”


We cannot recommend them highly enough.”

Matthew Shefras Managing Director

Helen Nicolas Accounting Solutions

Star Star Star Star Star Accountancy Services

“We are an accountancy practice and have worked with PC Docs for nearly 3 years. We could not recommend them more. Switching to PC Docs was the best decision we made for our growing practice. They are efficient, they are always one step ahead of us when it comes to hardware and software updates. They are friendly and nothing is too much for them. PC Docs has truly taken all the stress of IT from us. They are just a phone call away and problem solved. Like I said it’s a pleasure working with them and we highly recommend them.”

Helen Nicolas Managing Director

Our Partners

IT Support Company
IT Companies London
IT Consultants London
PC Support
Business IT Support
Small Business IT Support
IT Support
IT Support for Draytek
London IT Support for ESET
IT Support for Lenovo
IT Support for Sophos
IT Support for Yealink

Contact Us

PC Docs is the emergency IT Support provider that local businesses in London and Hertfordshire know they can trust to take care of all their IT and communications needs under one roof.

Why not speak to one of our helpful experts today to discover how we can add value and make a difference to your organisation?

Map Marker

PC Docs

Southgate Office Village

Block F, 288 Chase Road


N14 6HF

Phone0333 320 8338

Alternatively, fill out the form on this page and we’ll return contact as soon as possible.

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    Who we've worked with


    What emergency IT support services do you offer?

    We offer both onsite and remote emergency IT support services. We have a UK-based helpdesk, staffed by our own expert Microsoft Certified technicians. You can contact the helpdesk any time for troubleshooting assistance during regular business hours. Out of hours, for any IT emergency, we offer a dedicated hotline. So you can rest assured we’re here for all your emergency IT needs, 24/7.


    We also offered a fully managed IT support service. This reduces your risk by making sure your systems are functioning properly at all times. We’ll take care of everything from managing cloud backups to installing the latest updates and security patches, as well as running network efficiency audits to make sure everything is performing optimally.

    Do you need to attend my premises to provide emergency IT support services?

    Sometimes we’ll need to visit your premises to resolve an IT issue, although it depends on the individual nature of the problem. Where we can, we’ll do whatever is possible to remedy the issue remotely, because it’s far quicker and less disruptive to your business and staff.


    We operate a remote IT support service, which means we can securely and efficiently access your systems from our office, swiftly detecting and fixing issues so you are back up and running in no time.

    How quickly can you resolve my emergency IT problem?

    We offer a guaranteed two-hour response time for all IT support issues, although 99% of support tickets get our attention within only 10 minutes. Our emergency IT support team has extensive experience and exceptional technical knowledge allowing them to quickly identify the root cause of the problem swiftly. We are also committed to ensuring you will never have to wait longer than necessary for the solutions you need to enhance productivity.

    How much do your emergency IT support services cost?

    All our IT support services are tailored to suit the individual needs of our clients. You may use bespoke software for example, or have systems that are unique to your business. This is precisely why we tailor our IT support plans on an individual basis.


    As an idea of costs, our SLA-based, fixed rate IT support service starts from just £15 plus VAT per calendar month. Ad-hoc pay-as-you-go services start from £100 hour, pre-paid in blocks of 5 hours. All prices are subject to VAT.

    Ready to discover the advantages of using PC Docs for your emergency IT support services?

    Speak to one of our helpful London IT support specialists today and find out how we can bring valuable reassurance into your business.

    Get in touch