Tech Support Download
Please click the button below to download the support application. Run the file when downloaded and follow the on screen requests and a Help Desk Technician will be with you shortly.
Download
PC Docs clients enjoy the reassurance of SLA-backed emergency IT support services with the guaranteed turnarounds they need for a smooth-running business, with reduced risk levels.
At PC Docs, we speak only one language, and that’s jargon-free, plain English. For frustration-free emergency IT support London and Hertfordshire wide, you can turn with confidence to our team.
You can rely on our expertise and experience to resolve your emergency IT support issues swiftly. 99% of our support tickets get a 10-minute response, with the majority of problems fixed remotely.
Experienced, highly qualified technicians. A team that’s totally committed to supporting your business. And a service guarantee that local companies have trusted since 2003.
At PC Docs, we offer a comprehensive range of IT support services, including emergency IT support, remote working solutions, IT security, disaster recovery, cloud telephone systems and online backups. We’re also well-known for our networking infrastructure and internet connectivity expertise too. So, whatever you need from an IT company, you’ll find it here at PC Docs.
Our company provides pro-active IT support in London. It’s not just about repairing faults, our IT consultants and engineers provide sound, honest advice to prevent issues from disrupting your business.
More AboutIT Support Services
Securing your business data is crucial. Industry leading firewalls to protect your networks, anti-virus to protect your systems as well as specialist software to prevent against malware and ransomware.
More AboutIT Security & Disaster Recovery
Microsoft Office 365 takes productivity to a new level by putting your business in the cloud. All the applications you use daily such as Word, Excel and PowerPoint are all accessible from virtually anywhere.
More AboutIT Hardware & Software
Backing up to the Cloud has many advantages. No need for expensive equipment or on-going IT maintenance. Access your business systems and files virtually anywhere!
More AboutOnline Backup
We’ve helped many new and existing clients to facilitate effective remote working solutions. We provide strategic guidance and expert advice, in addition to technology deployment and ongoing technical support.
More AboutRemote Working Solutions
When it comes to emergency IT support in Hertfordshire and London, businesses have many reasons to opt for PC Docs as their partner of choice.
Nothing but the swiftest problem solving, with 99% of support tickets taking just 10 minutes to respond to, and most issues fixed remotely.
The in-depth expertise you need for peace of mind. Our Microsoft Certified technicians are yet to come across anything they can’t resolve.
We’ve been providing emergency IT support services to London and Hertfordshire businesses since 2003, so there’s nothing we can’t fix.
Frustrated trying to get help from software or telecoms suppliers? You can hand all that over to us, freeing up your time for better things.
We’re proud of our 5-star reviews, but it doesn’t mean we’ll stop trying. Our goal is for you to be satisfied enough to recommend us.
There’s nothing worse than IT jargon. PC Docs clients have always understood our advice, and that’s the way it’s going to stay.
FREE to all new PC Docs emergency IT support clients
Our goal is to reduce our clients’ risk levels and to enhance their IT experience so they can enjoy a boost to productivity and that all-important ongoing reassurance.
Our comprehensive IT audit, FREE to all new PC Docs emergency IT support clients, is designed to reveal a range of critical issues that could be slowing you down or preventing your business from reaching its full potential.
Here’s what’s included in the audit, worth £1195:
Ready to be fully supported by our IT experts?
Get in touch today for your FREE IT consultation.
At PC Docs, our experts support 60+ businesses in a wide range of industries. Read on to learn how our services have helped make a difference in so many ways.
How a well-planned Wi-Fi and CCTV installation ensured a renowned property development company could provide a well-connected and secure place to live for its new tenants.
How a carefully considered WiFi installation for a Grade II listed building got a well-known artist and author up and running, working from home, enjoying a fully connected entertainment system, and the peace of mind of secure video access control.
Here’s how we made sure that an international games developer, left in the lurch at the last minute by its existing IT provider, was able to open its new London office on time against all the odds.
A complete network infrastructure and IT setup for a technology-dependent shipping expert known for serving some of the world’s most prestigious auction houses and art dealers.
High speed internet, CCTV, a powerful POS system and remote-working friendly VoIP telephone system were just what were needed to get this new North London gym up and running.
How PC Docs resolved a range of IT related issues at this valued community centre in Islington, reinstating working efficiency so that local residents could access the vital support they needed.
How PC Docs provided emergency IT support for the world famous Colnaghi art gallery in London, reinstating vital internet access and enabling them to open their doors on time and deliver a high profile virtual exhibition.
How we kitted out a new estate agency branch office from scratch with a fully networked PC suite, building in the convenience and flexibility of remote working and cloud sharing.
How the installation of a new cloud-based server has enabled a respected North London estate agent to stay resilient and maintain its trusted reputation throughout the challenges of the pandemic.
Commercial Kitchen Design“John and his IT support team at PC Docs have been a real asset to us at Chiller Box ever since we brought them on board. They are like minded in their approach to customer service, which means we can focus on our customers, leaving PC Docs to deal with any day to day IT issues arising. When it comes to the bigger picture we can always rely on John to understand our vision and give us sound advice as to the IT needs to help us get there. We look forward to many more long and good years with PC Docs by our side.”
Mario Poumpouris Managing Director
Commercial Property Agency“We have been using PC Docs for over 10 years now and we have always been delighted with the level of service we receive and the professional manner it is delivered on a daily basis.
We recently moved offices and without PC Docs experience and forward thinking I doubt it would have gone as smoothly as it did.
We moved in and had super fast internet, all our computers were fully functional and all our telephones were connected.”
We cannot recommend them highly enough.”
Matthew Shefras Managing Director
Accountancy Services“We are an accountancy practice and have worked with PC Docs for nearly 3 years. We could not recommend them more. Switching to PC Docs was the best decision we made for our growing practice. They are efficient, they are always one step ahead of us when it comes to hardware and software updates. They are friendly and nothing is too much for them. PC Docs has truly taken all the stress of IT from us. They are just a phone call away and problem solved. Like I said it’s a pleasure working with them and we highly recommend them.”
Helen Nicolas Managing Director
PC Docs is the emergency IT Support provider that local businesses in London and Hertfordshire know they can trust to take care of all their IT and communications needs under one roof.
Why not speak to one of our helpful experts today to discover how we can add value and make a difference to your organisation?
PC Docs
Southgate Office Village
Block F, 288 Chase Road
London
N14 6HF
0333 320 8338Alternatively, fill out the form on this page and we’ll return contact as soon as possible.
We offer both onsite and remote emergency IT support services. We have a UK-based helpdesk, staffed by our own expert Microsoft Certified technicians. You can contact the helpdesk any time for troubleshooting assistance during regular business hours. Out of hours, for any IT emergency, we offer a dedicated hotline. So you can rest assured we’re here for all your emergency IT needs, 24/7.
We also offered a fully managed IT support service. This reduces your risk by making sure your systems are functioning properly at all times. We’ll take care of everything from managing cloud backups to installing the latest updates and security patches, as well as running network efficiency audits to make sure everything is performing optimally.
Sometimes we’ll need to visit your premises to resolve an IT issue, although it depends on the individual nature of the problem. Where we can, we’ll do whatever is possible to remedy the issue remotely, because it’s far quicker and less disruptive to your business and staff.
We operate a remote IT support service, which means we can securely and efficiently access your systems from our office, swiftly detecting and fixing issues so you are back up and running in no time.
We offer a guaranteed two-hour response time for all IT support issues, although 99% of support tickets get our attention within only 10 minutes. Our emergency IT support team has extensive experience and exceptional technical knowledge allowing them to quickly identify the root cause of the problem swiftly. We are also committed to ensuring you will never have to wait longer than necessary for the solutions you need to enhance productivity.
All our IT support services are tailored to suit the individual needs of our clients. You may use bespoke software for example, or have systems that are unique to your business. This is precisely why we tailor our IT support plans on an individual basis.
As an idea of costs, our SLA-based, fixed rate IT support service starts from just £15 plus VAT per calendar month. Ad-hoc pay-as-you-go services start from £100 hour, pre-paid in blocks of 5 hours. All prices are subject to VAT.
Speak to one of our helpful London IT support specialists today and find out how we can bring valuable reassurance into your business.
Get in touchGet a Free IT Consultation
One of our IT support team will call or email as soon as possible.
Get Emergency IT Support
One of our IT support team will call or email as soon as possible.
