Tech Support Download
Please click the button below to download the support application. Run the file when downloaded and follow the on screen requests and a Help Desk Technician will be with you shortly.Download
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Some cookies on this site are essential, and the site won’t work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.
How can I control cookies?
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org , which contains comprehensive information on how to do this on a wide variety of desktop browsers.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
PC DOCS Online Privacy Statement
PC-Docs.co.uk (“the Website”) is owned and operated by Stax IT Group Ltd. This policy, explain how PC Docs may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy carefully; by accessing the Website you confirm to have understood and agreed to them.
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
How we use your information
This privacy notice tells you how we, STAX IT Group Ltd, will collect and use your personal data for:
We may use your personal information to:
(a) administer the website.
(b) improve your browsing experience by personalising the website.
(c) enable your use of the services available on the website.
(d) supply you with services.
(e) send statements and invoices to you, and collect payments from you.
(f) send you general (non-marketing) commercial communications.
(g) send you email notifications which you have requested.
(h) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post, by email or similar technology (you can inform us at any time if you no longer require marketing communications).
(i) deal with enquiries and complaints made by or about you relating to the website.
Why does STAX IT Group LTD need to collect and store personal data?
In order for us to provide you with information on our IT Support services we may collect personal data so that we can personalise your use of the site, assist your use of the site and improve the site generally;
when you make an enquiry on any area of our website;
when we provide services to you;
when you apply for employment.
Your personal information may also be used by us to send you information about additional products, services and offers. You may choose not to receive such messages at anytime.
We may also use aggregate information and statistics for the purpose of monitoring website usage in order to help us improve our website and our services
In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
Will STAX IT Group LTD share my personal data with anyone else?
We may pass your personal data on to third-party service providers contracted to STAX IT Group LTD in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the obligations of contracts those suppliers may have with us. When they no longer need your data to fulfil this service, they will dispose of the details in line with STAX IT Group LTD’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
How will STAX IT Group LTD use the personal data it collects about me?
STAX IT Group LTD will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. STAX IT Group LTD is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
Under what circumstances will STAX IT Group LTD contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
Can I find out the personal data that the organisation holds about me?
STAX IT Group LTD, at your request, can confirm what information we hold about you and how it is processed. If STAX IT Group LTD does hold personal data about you, you can request the following information:
If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
What forms of ID will I need to provide in order to access this?
STAX IT Group LTD accepts the following forms of ID when information on your personal data is requested:
Current Passport, driving licence, birth certificate or utility bill (from last 3 months).
Contact details of the GDPR Owner:
|GDPR Owner contact details|
|Contact Name:||J. Menicou|
282 Chase Road
|Telephone:||0333 320 8338|