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Cloud Solution Enables Flexible Working for Customer-Focused Business
28th March 2022

How a cloud desktop solution enabled anytime, anyplace working for a concrete supplier dedicated to 24/7 customer care.

 

Concrete Singh is a supplier of ready mixed concrete across London and Kent, operating 24 hours a day, seven days a week. Committed to the very best in service standards, the company makes its customers’ needs a priority, offering convenient deliveries aligned with their needs.

 

IT plays an integral role in maintaining the company’s good name, ensuring it is able to provide round the clock services in a timely manner.

 

PC Docs was introduced to Concrete Singh via a recommendation from existing client, Theori Investments. Concrete Singh’s team had been experiencing issues syncing data between users. Problems had been arising with multiple versions of the same file being saved, a typical limitation when using cloud storage platforms such as OneDrive and Dropbox. With these issues threatening to compromise the company’s reputation for quality customer service, it was time for a new way of working.

 

The brief

 

The client needed a solution to introduce flexibility into users’ working lives, allowing them to access their desktops, emails and documents whenever they wished, to hot desk, and to work from home with ease.

 

User-based access restrictions would be necessary so that each team member had their own permission levels in terms of file and folder management.

 

The solution

 

Our solution for Concrete Singh involved a cost effective full cloud file sharing system. For storage, we provided a Microsoft Windows Cloud Server, and for users, a Microsoft Windows Cloud Desktop system.

 

Everyone now works off a ‘thin client’ PC, which we also supplied and installed. These PCs cost less than half the price of a regular PC and, because there are no moving parts, they are easier to maintain and pose less of a risk of malfunctioning.

 

Concrete Singh staff are now able to jump onto any device, anytime and anywhere and get to work simply by entering their username and password for instant access to their own unique cloud desktop.

 

Whilst the cloud server is accessible to all, each user has their own individual permissions for file and folder access, allowing the employer full control as required.

 

We also set up a permanent virtual private network (VPN) between the offices and the cloud firewall, ensuring a secure, fast connection at all times and protecting the business from data breaches and cyber threats whilst staff work remotely. High Speed internet came courtesy of a PC Docs fast broadband solution.

 

To discover how we could help your business work efficiently anytime, anyplace courtesy of a cloud desktop solution, you are welcome to get in touch.

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What Our Clients Say

John and his IT support team at PC Docs have been a real asset to us at Chiller Box... We can focus on our customers, leaving PC Docs to deal with any day to day IT issues arising.
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Chiller Box Marios Poumpouris
It was the best decision we could have made… No issue is too small and support response times are swift and carried out in a polite and caring manner.
Karidis Clinic Deborah Vine
Thanks to you and your team, everything went to plan and happened as it was supposed to! Our move went seamlessly and you guys went the extra mile!
Andrew Stevens Cos Eleftheriou
We have used PC Docs for 10 years now. As with most companies when our IT goes wrong we need it dealt with asap… PC Docs do this for us and they do it very well.
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Forty Group Stephen Fixman
Switching to PC Docs was the best decision we made for our growing practice...PC Docs has truly taken all the stress of IT from us.
Helen Nicolas Accounting Solutions Helen Nicolas

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PC Docs

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