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IT Support Company > Business IT Support
> Remote Support London
Remote Support London
 PC Docs uses remote support
technology which enables us to access your systems from our offices providing an
immediate response to your problems. Our helpdesk is operated by experienced IT professionals who have a pool of knowledge, experience and
certifications to ensure you receive only the best backup remote support.
We pride ourselves on the real benefits that our clients experience by using the
Remote IT Support service. Take a look at our case studies and
testimonials for proof that our remote support services are a valuable, cost-effective
network support solution.
Many of our IT clients are based in the London area and Hertfordshire, Bucks, Surrey,
Kent, Essex and Middlesex and references for our Remote Support services can be
provided on request.
If you depend on your information systems to propel your business and serve your
clients, then remote support is probably a good idea. The PC Docs team is able
to troubleshoot the IT issue as it occurs and ensure you are back online and running
at full speed as quickly as possible at minimum cost.
If you are interested in learning more about how we can make remote support work
for you, call us or email us today.
We support all Microsoft Operating Systems as well as all major software programs.
We are experts in configuring Microsoft SBS, NT4, 2000, 2003 servers, as well as
supporting and configuring LAN, WAN, Wireless networks and VPN connection.
We offer 24/7 instant remote computer support through our
professional highly trained certified tier 1, 2 and 3 engineers. Why wait for a
technician to call you back or come to you for IT support when you can have
instant computer support over the phone or remote computer support.
FAQs about Remote Support
What is remote support?
Remote support is the ability for our Help Desk technicians
to take over your PC from our offices as if they were sitting in front of it.
Once you have granted permission to the Technician to take over your PC, they will
be able to do everything that they would be able to if they were sitting right there
in the office with you.
- They will be able to see your screen, including your desktop picture!
- They can transfer files from your PC to our offices for further examination
- They can send specialist software from our offices to your PC to aid in the diagnosing
and repair process
- At a click of a button they can gather all information that would be helpful in
allowing them to diagnose a problem and apply a fix.
- They can even shut down and re-boot the PC with out you being present, and then
carry on the remote session.
- Using the white board they can also provide some simple tuition
What are the benefits of remote support to my business?
Because the remote support only requires an internet connection
to be present on the PC, we can respond to problems rapidly and begin to fix the
problem from the first phone call. This saves your company both time and money.
The remote support chat window enables you to speak to the technician directly meaning
there is know need to be hanging on the phone waiting for further instructions and
listening to annoying clicking mouse buttons and keyboard keys!
Problems that traditionally required a technician to be on site and usually next
day can now be dealt with via our remote support; your problems are fixed faster
and efficiently.
What if I do not want a technician looking at personal documents?
At any time during the remote support session you can stop the technician by moving
your mouse, you always remain in control and can override any action.
You can also choose to terminate the remote support session at any time.
How secure is remote support? Will remote support create vulnerability on my network?
Our remote support software must comply with HIPAA, Sarbanes-Oxley and other corporate,
local, and federal legislation with end-to-end, 256-bit SSL encryption � the same
security levels used and trusted by major banking institutions.
We do not install any software on to your PC's, all traces of the client applet
disappear from your PC when the remote support session is finished.
Can I request a Remote Support Demo?
Yes you can, simply click here and a member of our staff
will contact you about a remote support demo.
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