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IT Support
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IT Support London
IT Support Case Study: Noble PR
Noble PR is a London based public relations agency. Since its establishment in 1993,
Noble PR has continued to build its reputation as a progressive b2b/b2c communications
and reputation management consultancy specialising in the entertainment / leisure,
new media and technology sectors. They are involved in promoting releases of new
DVDs, CDs and other materials for clients such as Sony BMG, Trojan Records, Warner
Bros. Warner Home Video and Virgin Books. They rely heavily on their IT system for
emailing promotional activities to media across the world.
IT Support Brief
Noble PR was using a very basic system based on a workgroup setup. There was no
reliable backup facility and the network overall was very slow as it used old technology.
Every employee had their own email account (POP3) hosted by a 3rd party company
and a variety of email clients were being used (Outlook Express, Eudora, Outlook).
Because of the nature of their work users' mailboxes size very often exceeded 15GB
and they constantly had issues with email clients crashing and data being lost.
We noticed the constant problems with the email system through our IT support help
desk that was reporting on average one issue with a user's mailbox a day, which
often resulted in data loss. We arranged a meeting with the management to highlight
the issue and to discuss different strategies and methods to improve the network;
we finally produced a list of requirements for the new system:
- A solution to control the access and distribution of company documents
- Increase reliability of email system
- Introduce a backup solution that will be able to backup all critical data inc. emails
- Boost up a network speed using existing infrastructure if possible
- Access to emails, calendars, contacts from remote PC's
- Increase the reliability of bespoke contacts manager (Commence)
- Introduce a anti-virus solution that can be configured from a central location and
required one user licence for the entire network.
IT Support Proposal
Due to the high expectations, PC Docs recommended the installation of three new
servers to cope with all the tasks: one server for the emails, one for storing all
the company's data and one server for the separate bespoke software - Commence.
As the company grows, the new system has to be capable of handling at least twice
as many users.
We recommended an in-house email hosting solution-using Exchange, which would make
the company independent from third party email suppliers. The system will also be
fully backed up regarding power - in the case of a power failure, spare power supplies
will provide enough power to ensure the servers have been shut down safely and restarted
when the power is back on. For protection against both Spam and Viruses PC Docs
recommended Sophos software as the one and only anti-virus and anti-spam system
in the company to make the management of licensing easier. For added security from
outside access, hardware firewalls were installed in the head office and each of
the branches.
We also proposed to introduce limited user access rights, something that had not
been taking place earlier, this ensures that programs only relating to work are
installed on the PC's and therefore reduce the risk of virus infections on the network.
To improve the speed of the network we replaced the existing network hub with gigabyte
switches. Following the earlier full audit, we also recommended to replace a few
PCs to provide users with better performance and improve overall reliability.
IT Support Contracts
After discussing PC Docs proposal Noble PR agreed to install all the hardware and
software recommended in the proposal. Because of the budget limitations, the whole
job was split into three steps. First step was to install the new servers and build
the new network structure using Windows Server 2003 operating system. We then copied
all the data onto the new server to allow access to the files and make them be backed
up. The second stage was to set up, configure the email server, and change the way
users receive their emails. Third and last stage was to install all the new PCs,
connect all the printers through the network interface and add additional PC for
graphic tasks and test all the components of the work to ensure that all was ready
for the following Mondays work.
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